Frequently Asked Questions

Shipping and Fulfilment

When will my order ship?

Most orders are shipped within 1- 2 business days. 

How do you ship orders?

All orders are shipped Via Fed Ex, Smart Post, or The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO?

Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

In Store Pickup and the Pro Shop at NRG Stadium

Can I pick my order up at the Pro Shop Store?

Yes as long as the order is placed before 2pm CST. You will receive an email confirmation when your order is ready for pick up. 

Returns

What is your return policy?

Please review our return policy page for complete details on important exclusions and requirements.

Can I return items to your Pro Shop at NRG Stadium?

Yes, but we ask that you call  832-667-2589 ahead of time so we can make proper arrangements. 

Other Questions

I don’t see a product I want; can you help me find it?

Yes. Please contact our Customer Service Team and we would happy to assist in finding products, product information or placing an order

I am having an issue using the website; who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday 9:30 AM to 5:30 PM CST and can be reached by phone at 1-832-667-2589 or by email at customerservice-shopadvocare@aramark.com